NewsFAQ
I own a very old SCHOEPS microphone. Can you still repair it?Within our possibilities we'll try our best. But the laws of physics and of economics will put us up against some limits.
You can download here our general statements about the risks and possibilities of "vintage" repairs
Whom should I contact for repairs within (or after) the warranty period?
Basically, you should turn to the dealer from whom you purchased the item(s). If you would like to deal with us directly, you can send your repair items to us at
Schoeps GmbH,
Spitalstrasse 20,
D-76227 Karlsruhe,
Germany,
along with a description of the problem.
If outside Europe, please fax us a copy of your package manifest in advance at +49-721-943 2050; we will need this in order to clear your package through German customs. Without it we will not receive your package, and there will be substantial waste of your money and time.
Who pays the shipping costs?
Shipments to us must arrive prepaid; C.O.D. shipments are not accepted. Schoeps pays the return shipping costs for warranty repairs or exchanges within Germany; in all other cases, the recipient of the return shipment pays the shipping costs. For return shipments to countries other than Germany, the shipping charges must be paid before we ship the merchandise. For this reason we recommend sending repair items to your national representative, who will organize combined shipments to lower the individual costs.