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FAQ

Application | Fourniture | Produits | Réparations
J'ai un très vieux microphone SCHOEPS. Avez-vous encore la possibilité de le réparer?
SCHOEPS has been making microphones for over sixty years. As a rule we offer repair service for every type of microphone which we have ever manufactured. Microphones which we have made since 1970 can nearly always be restored fully. The same cannot be guaranteed for all older microphones, however, because certain replacement parts may no longer be available. This applies primarily to tube microphones (apart from the M 222), the CMTS 501, all three-pattern capsules and to various spinoff models of the CMT series.

For such microphones, an estimate may not be possible as we sometimes have to start the repair already before knowing if we succeed. This first of all concerns all three-pattern capsules.

Generally any repair can only be considered a repair attempt, even if we have given an estimate of costs. Should we reach a point at which necessary replacement parts are unavailable, we can proceed no further. In that case, even if a microphone had been partly functional before, it may no longer be possible to restore that level of functioning. In isolated instances the existing parts can no longer even be put back together, and can only be returned to the customer as separate parts with no possibility of replacement for that capsule or amplifier.

Concerning repair costs:

For ”vintage” microphones we can prepare preliminary estimates on request, but they are not binding (see above); the actual cost of a successful repair may differ from the estimate given.

For three-pattern capsules an estimate is generally not possible, we always will start the repair and try to reach the best possible result.

If the microphone is a total loss (see above), there is no charge. Our information sheet on repair estimates gives a more detailed description of this process.

For ”vintage” microphones with parts that are missing, e.g.due to attempts at repair by third parties, we do not as a rule offer service.

We ask that you accept the above terms before sending historical microphones to us for repair.
Qui dois-je contacter pour une réparation pendant ou après la période de garantie ?
En principe, l’établissement à qui vous avez acheté le produit. Si vous préférez procéder en direct, quel que soit l’endroit où vous vous trouvez, vous pouvez envoyer votre produit à réparer directement à

SCHOEPS, GmbH
Spitalstrasse 20
76227 Karlsruhe
Allemagne

accompagné d’un descriptif de la panne. Si vous n’êtes pas en Europe, veuillez préalablement nous envoyer une copie de votre bon de livraison par fax au +49-721-943 2050 ou email à mailbox@schoeps.de, dont nous avons besoin pour la douane allemande. Faute de ce document, votre envoi ne nous sera pas remis ; il en résultera des frais supplémentaires et une perte de temps due à votre colis qui vous sera retourné et que vous devrez nous renvoyer.
Qui paye les frais d’envoi ?
Tout envoi doit nous être fait en port payé. Les envois en port dû ou insuffisamment affranchis ne seront pas réceptionnés. SCHOEPS prend à sa charge les frais d’envoi en retour dans le territoire allemand en cas de réparation sous garantie ou d’échange standard. Ces frais sont à la charge du destinataire dans tous les autres cas.
Pour les expéditions hors d’Allemagne, les frais d’envoi doivent nous avoir été réglés au préalable. C’est pourquoi nous conseillons d’expédier votre microphone défectueux à notre représentant dans votre pays. Celui-ci pourra, le cas échéant, vous retourner plusieurs produits réparés en envoi groupé, ce qui réduira d’autant les frais de retour de chaque produit individuellement.
Comment puis-je recevoir un devis ?
If you would like to know in advance what the repair of your SCHOEPSmicrophone will cost, you can request an estimate. Even if only an estimate is being sought, we must have the equipment before us. Estimates take extra time and will delay the return of your microphone.

As a rule there is no charge for an estimate, on the assumption that a repair which would be economically sensible will, in fact, be carried out. A fee is charged only if a repair is declined which would have cost less than 30% of the current list price of the item. The estimate fee would then be figured at up to € 50 for major items such as capsules, amplifiers or active accessories.

To arrive at an estimate, the item must be opened and/or disassembled. If the repair is then declined, it is possible that for a microphone which had been partly functional before, it may no longer be possible to restore that same level of functioning. In isolated instances the existing parts can no longer even be reassembled, and can only be returned to the customer as separate parts with no possibility of replacement for that capsule or amplifier.

If examination reveals that the item has no defect and can be restored to full usefulness simply by cleaning it, then to avoid wasting time, we will carry out the cleaning and testing without stopping to offer an estimate. Only the modest cost of this service will be charged.
If a repair would not make economic sense or would be technically infeasible, there will be no estimate charge.

For historical SCHOEPS microphones an estimate may be impossible - see above FAQ concerning the repair of old SCHOEPS microphones. This first of all concerns all three pattern capsules.